This book is intended to provide an efficient introduction to the fundamental

concepts and principles underlying the study of queueing systems as they apply

to telecommunications networks and systems. Our objective is to provide

sufficient background to allow our readers to formulate and solve interesting

queueing problems in the telecommunications area. The book contains a selection

of material that provides the reader with a sufficient background to read

much of the queueing theory-based literature on telecommunications and networking,

understand their modeling assumptions and solution procedures, and

assess the quality of their results